Patient Feedback Survey Results
We’d like to thank all our patients who recently took the time to complete our patient feedback survey. Your input is incredibly valuable and plays an important role in helping us improve the care and services we provide.
The results
We are pleased that 98% of our patient ratings about our practice were good, very good or excellent! We strive to ensure our patients receive excellent healthcare and we are glad to see that our results reflect our efforts.
What you told us we are doing well:
Most patients reported feeling listened to and respected by our doctors and clinical team
Our nursing and reception staff were consistently described as friendly, helpful, and professional
Many patients said they find it easy to book appointments and appreciate our communication processes
Overall satisfaction with the care provided at our clinic remains high
Where you think we can improve:
| Your feedback | What we are doing |
|---|---|
| Access to after-hours care |
We have an agreement with Sydney Medical Services Cooperative (SydMed) to provide after-hours care and home visits for our patients. This service is bulk billed for Medicare cardholders.
Patients can contact SydMed on (02) 8724 6300 from 6pm weekdays, 12pm Saturdays, and 24 hours on Sundays and public holidays. A summary of each visit is sent to your regular GP to support continuity of care.
For urgent, non-life-threatening issues, patients can attend a local Medicare Urgent Care Clinic. In an emergency, please attend your nearest hospital emergency department.
|
| Appointment availability |
Patients are offered the next available appointment with their preferred GP where possible. If availability is limited, patients can join a cancellation list to be contacted if an earlier appointment becomes available.
We also provide limited same-day appointments for clinically urgent matters, depending on doctor availability. These appointments may not always be available with your preferred GP.
Since conducting this patient feedback survey, we have recruited two new GPs to improve appointment availability and flexibility for patients.
|
| Waiting times at the practice |
We offer different appointment lengths based on clinical need, and patients with multiple concerns are encouraged to book longer consultations. Our reception team may ask the reason for your visit to ensure appropriate time is allocated and to help reduce delays.
Late arrivals, additional concerns raised during the consultation, or requests to include extra family members can impact waiting times for other patients.
Delays may also occur due to emergencies, technical issues, or complex care. Alongside consultations, GPs also complete essential behind-the-scenes work including results review, referrals, care plans, clinical notes, and communication with hospitals and specialists.
Our receptionists will ensure to advise patients of any significant delays to apppointments. |